I want every appointment to be useful. When you book an appointment, that time is set aside exclusively for you and can’t be offered to someone else. This policy exists to keep things fair for all clients.
1. Notice required
A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
To cancel or reschedule with more than 48 hours’ notice, use the self-serve link in your confirmation or reminder email. If you need to cancel within 48 hours of your appointment, the self-serve link will no longer be available. Please email info@simplynaturopathics.com.au as soon as possible. Note that late cancellation fees apply regardless of the method of contact.
2. Rescheduling
An appointment may be rescheduled once. The rescheduled appointment must be attended or the fee is forfeited. No refund is given in this circumstance.
3. Late cancellations and non-attendance
Cancellations with less than 48 hours’ notice, and appointments not attended without prior contact, will incur the full appointment fee.
This applies to all appointment types: Initial Clinical Assessments, Follow-up Consultations, and appointments within structured programs.
If exceptional circumstances apply, please see Section 6.
4. Late arrival
If you arrive late, the session will run for the remaining scheduled time only. The full fee applies. Where possible I’ll do my best to accommodate you, but I’m unable to run over into the next appointment.
5. Reminders
A reminder is sent by email and text message 3 days before your appointment. The email reminder includes a self-serve link to cancel or reschedule if needed.
6. Exceptional circumstances
I understand that emergencies and illness happen. If something unexpected prevents you from giving 48 hours’ notice, please contact me as soon as you’re able at info@simplynaturopathics.com.au. Exceptional circumstances are considered at my discretion, and I’ll do my best to find a workable solution where appropriate.
7. Payment and refunds
All consultations booked online require full prepayment at the time of booking. Follow-up consultations booked in clinic require a $50 non-refundable deposit to secure the booking. The remaining balance is payable at your appointment. Appointments arranged by email or following a Clarity Call must be paid within 24 hours to be confirmed, otherwise the appointment will be released.
No refunds are given for cancellations, regardless of notice given, or for change of mind after booking, except where exceptional circumstances apply at my discretion. This policy does not affect your rights under the Australian Consumer Law.
Contact
Questions about this policy: info@simplynaturopathics.com.au
Last updated: 10 June 2026