1. About these terms
These Terms of Service govern your use of services provided by Simply Naturopathics, operated by Tania Lewis
(ABN 21 912 148 085). By booking an appointment, enrolling in a program, or engaging services in any other way, you agree to be bound by these terms.
These terms are governed by the laws of Victoria, Australia, and the Australian Consumer Law (Competition and Consumer Act 2010 (Cth), Schedule 2).
2. Scope of services
Simply Naturopathics provides naturopathic health services including:
- Individual consultations
- Structured packages and programs
- Functional interpretation of pathology results
- Education and support related to nutrition, lifestyle, and supplementation
Services are delivered in person at Rutherglen and Yarrawonga, Victoria, and via telehealth Australia-wide.
3. Nature of naturopathic care
Naturopathic care is a complementary health modality. It is not a substitute for medical diagnosis, emergency care, or treatment by a medical practitioner.
- I do not diagnose medical conditions
- I do not provide emergency medical care
- You are encouraged to maintain an ongoing relationship with your GP or relevant medical providers
- Information provided during consultations is educational and supportive in nature, and intended to assist with informed decision-making.
No guarantee of clinical outcomes is made. Results vary based on individual physiology, consistency of engagement, and adherence to recommendations.
4. Your responsibilities
By engaging services, you confirm that you:
- Are at least 18 years of age, or have the consent of a parent or legal guardian
- Provide accurate, complete, and up-to-date information about your health
- Will notify me of any changes to medications, supplements, diagnoses, or health status
- Understand that outcomes depend on individual response and your own active engagement
Where clinical recommendations are altered, discontinued, or not followed without consultation, Simply Naturopathics cannot be responsible for resulting outcomes.
5. Bookings and payment
- Initial Clinical Assessments booked online: full prepayment is required at the time of booking, processed securely via Square
- Follow-up Consultations booked in clinic: payment is expected at the appointment
- Follow-up Consultations booked online: full prepayment is required at the time of booking, processed securely via Square
- Any appointment booked by email or direct arrangement: an invoice will be issued and payment is required within 48 hours to confirm the booking; unpaid bookings may be released
Simply Naturopathics does not store your card details. Payment card information is handled directly by Square under Square’s security and privacy policy. Square is a PCI-DSS compliant payment processor.
Telehealth appointments are conducted during advertised clinic hours only. Clients are responsible for ensuring adequate internet connectivity and a private environment for telehealth sessions.
For full details on cancellations and refunds, see the Cancellation Policy.
6. Intellectual property
All written materials, treatment plans, client handouts, and resources produced by Simply Naturopathics are the intellectual property of Tania Lewis. These are provided for your personal use only.
You may not reproduce, share, redistribute, publish, or sell any materials provided to you without prior written permission.
7. Communication outside consultations
When you receive your appointment confirmation, you’ll be invited to register for the Simply Naturopathics Patient Portal. The Portal is the preferred place for ongoing contact between appointments, as it keeps your health information in one secure place.
Brief administrative or clarification questions may also be directed to info@simplynaturopathics.com.au. Response time is up to 2 business days, Monday to Friday. Clinical advice, treatment adjustments, or complex discussions are addressed within scheduled consultations.
All case-based enquiries – including questions about your treatment plan, prescriptions, test results, or new health concerns – and all appointment change requests must be sent via the Patient Portal or by email only. Please do not send clinical questions or appointment requests via social media messages or any other channel. This keeps your health information in one secure place and ensures nothing is missed.
Simply Naturopathics does not provide after-hours or emergency support. All communications should be conducted respectfully. I reserve the right to decline further services where communication is persistently inappropriate or abusive.
8. Disclosure and referral
Your health information may be shared with other healthcare practitioners, laboratories, or referral providers with your consent. I will not share your information for these purposes without your knowledge, except where required by law.
I work collaboratively with GPs and other treating practitioners. Where a clinical finding warrants referral or GP communication, I will discuss this with you directly.
9. Confidentiality and privacy
Personal and health information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Full details are in the Privacy Policy.
10. AI-assisted notetaking
AI-assisted tools are used to support clinical documentation during consultations. These tools supplement professional judgement and do not replace it. No audio recordings are retained. Use is disclosed at intake, and your consent is obtained prior to commencement. You may request to opt out at the beginning of your appointment.
11. Limitation of liability
To the extent permitted by Australian law, Simply Naturopathics is not liable for outcomes beyond reasonable clinical control. Nothing in these terms excludes, restricts, or modifies rights available under the Australian Consumer Law.
12. Dispute resolution
If you have a concern about the service you have received, please contact me in the first instance at info@simplynaturopathics.com.au. I am committed to addressing concerns in good faith and in a timely manner.
If a concern cannot be resolved directly, complaints regarding naturopathic professional conduct may be directed to the Australian Natural Therapists Association (ANTA). Complaints regarding privacy may be directed to the Office of the Australian Information Commissioner (OAIC).
13. Right to decline or discontinue services
Simply Naturopathics reserves the right to decline or discontinue services where:
- The therapeutic relationship is not aligned
- Policies are persistently not adhered to
- Communication becomes inappropriate or abusive
- A client is engaging concurrently with another naturopath providing equivalent services, where this compromises the clarity or safety of care. In this circumstance, programs may be paused or discontinued, and unused sessions remain subject to the program validity period and refund policy
Where appropriate, referrals will be provided.
14. External links
This website may contain links to external websites for reference or information purposes. These links are provided for your convenience only. Simply Naturopathics has no control over the content of external sites and does not endorse, guarantee, or accept responsibility for any content, products, or services offered by third parties. Visiting an external link is at your own discretion and risk.
15. Social media and comments
Simply Naturopathics maintains accounts on Instagram and Facebook. Comments and messages on these platforms are subject to the following:
- I reserve the right to moderate, hide, or delete comments that are rude, offensive, misleading, or otherwise unacceptable, without notice
- Clinical questions, appointment requests, and treatment-related enquiries sent via social media will not be responded to. Please use email for all of these
- Disrespectful or aggressive behaviour towards myself or others will not be tolerated and may result in being blocked from the account
16. Changes to these terms
These terms may be updated from time to time. The current version will always be available. Continued engagement with services after an update constitutes acceptance of the revised terms.
Contact
Simply Naturopathics
74 Main St, Rutherglen VIC 3685
info@simplynaturopathics.com.au
Contact by email only
Last updated: 10 June 2026