1. About these terms
These Terms of Service (“Terms”) govern your use of services provided by Simply Naturopathics (“we”, “us”, “our”). By booking an appointment, enrolling in a program, or accessing our services, you agree to be bound by these Terms.
These Terms outline your rights and responsibilities, as well as ours, and ensure services are delivered in a professional, ethical, and transparent manner.
2. Scope of services
Simply Naturopathics provides naturopathic health services including, but not limited to:
- Individual consultations
- Structured packages and programs (including Foundations First and The Resilience Method)
- Follow-up consultations for existing clients
- Functional interpretation of pathology results
- Education and support related to nutrition, lifestyle, and supplementation
Services may be delivered in person or via telehealth, depending on availability and clinical suitability.
3. Nature of naturopathic care
Naturopathic care is a complementary health modality and is not a substitute for medical diagnosis, emergency care, or treatment by a medical practitioner.
- We do not diagnose disease.
- We do not provide emergency medical care.
- You are encouraged to maintain an ongoing relationship with your GP or relevant medical provider.
- Information provided during consultations is educational and supportive in nature and intended to assist with informed decision-making.
No guarantee of results is made. Outcomes vary based on individual physiology, consistency, and capacity.
4. Eligibility and client responsibility
By engaging our services, you confirm that:
- You are at least 18 years of age, or have consent from a parent or legal guardian.
- You provide accurate, complete, and up-to-date information regarding your health.
- You understand that outcomes depend on adherence and individual response.
- You will notify us of any changes to medications, supplements, diagnoses, or health status.
Treatment adherence
Recommendations are provided based on the information supplied at the time of consultation.
Where treatment recommendations are altered, discontinued, combined with conflicting advice, or not followed without consultation, Simply Naturopathics cannot be responsible for resulting outcomes.
5. Bookings and appointments
Appointments may be booked via the online booking system or by direct arrangement.
- Appointment availability is limited and allocated on a first-come basis.
- Appointment times are reserved specifically for you.
- Telehealth appointments are conducted during advertised clinic hours only.
- Details regarding appointment duration and format are outlined at the time of booking.
Bookings arranged by email or direct contact
Where appointments, packages, or programs are arranged via email or direct contact:
- An invoice will be issued to confirm the booking.
- Payment is required within 48 hours to secure the booking.
- Bookings are not confirmed until payment is received.
- Unpaid bookings may be released.
6. Cancellation and rescheduling policy
To respect clinical time:
- A minimum of 48 hours’ notice is required to cancel or reschedule.
- Cancellations within 48 hours’ notice, or failure to attend, will result in the full fee being charged.
Late arrivals
Late arrival may result in a shortened consultation to avoid impacting subsequent appointments. Full fees apply.
7. Structured programs: Foundations First & The Resilience Method
Program nature
These are structured, time-bound care programs involving preparation, planning, and reserved clinical capacity.
Once enrolled:
- Clinical preparation begins immediately.
- Program resources and scheduling are allocated to you.
Consultations within these programs must be used within three (3) months of the initial consultation, unless otherwise agreed in writing prior to expiry.
Unused consultations expire after this period and are non-refundable.
Refund policy
Change-of-mind refunds are not offered once a program or appointment has been booked or commenced.
This policy does not limit your rights under Australian Consumer Law.
Payment plans
Where payment plans are offered:
- Instalments remain payable according to the agreed schedule.
- Withdrawal does not cancel remaining instalment unless agreed in writing.
Continuity of care
To ensure clarity and safety of treatment, programs may be paused or discontinued at our discretion if a client chooses to work simultaneously with another naturopath or practitioner providing similar services.
Unused consultations remain subject to the program validity period and refund policy.
8. Functional Blood Chemistry Analysis (FBCA)
Functional Blood Chemistry Analysis (FBCA) is offered as part of structured care programs.
For existing clients, FBCA review may be offered where clinically appropriate and at our discretion.
9. Testing and external services
Where third-party testing is recommended:
- Testing costs are payable directly by the client unless stated otherwise.
- We do not control external laboratories.
- Results are interpreted within the scope of naturopathic practice.
10. Supplement and product purchases
Supplements are recommended based on presentation at the time of consultation.
- Results may vary.
- Products are non-refundable unless faulty, in accordance with Australian Consumer Law.
- Simply Naturopathics is not responsible for adverse outcomes where products are taken outside prescribed directions or combined with unadvised products.
11. Communication outside consultations
Between consultations, brief administrative or clarification questions may be directed via email or the Client Portal.
- Response time is up to two (2) business days during clinic hours.
- Clinical advice, treatment adjustments, or complex discussions are addressed within scheduled consultations.
- Simply Naturopathics does not provide after-hours or emergency support.
12. Consumer rights
Nothing in these Terms excludes, restricts, or modifies your rights under Australian Consumer Law.
13. Confidentiality and privacy
Personal information is handled in accordance with Australian privacy legislation.
Health information is treated as confidential and disclosed only where required by law or with your consent.
AI-assisted notetaking
AI-assisted tools may be used to support accurate documentation.
- These tools supplement, not replace, professional judgement.
- No audio recordings are retained.
- Clients may request not to use AI-assisted notetaking at the commencement of their appointment.
14. Telehealth limitations
Clients are responsible for ensuring adequate internet access and privacy during telehealth sessions.
Interrupted sessions due to technical issues may require rescheduling.
15. Limitation of liability
To the extent permitted by law:
- We are not liable for outcomes beyond our reasonable control.
- Liability is limited to that required under Australian Consumer Law.
16. Right to decline or discontinue services
Simply Naturopathics reserves the right to decline or discontinue services where:
- The therapeutic relationship is not aligned.
- Policies are persistently not adhered to.
- Communication becomes inappropriate or boundary-violating.
- Conflicting practitioner involvement compromises care.
Where appropriate, referrals may be provided.
17. Changes to these terms
We may update these Terms from time to time.
The current version will always be available on our website.
Contact
Simply Naturopathics
Email: info@simplynaturopathics.com.au
Address: 74 Main St, Rutherglen VIC 3685
Terms of Service last updated: March 2026