1. About these terms

These terms apply to services provided by me, Tania Lewis, trading as Simply Naturopathics (ABN 21 912 148 085). By booking an appointment, enrolling in a program, or using my services in any other way, you agree to these terms.

These terms are governed by the laws of Victoria, Australia, and the Australian Consumer Law (Competition and Consumer Act 2010 (Cth), Schedule 2).

2. Services

I provide naturopathic health services, including:

Individual consultations
Programs
Functional interpretation of pathology results
Education and support related to nutrition, lifestyle, and supplementation

I see clients in person in Rutherglen and Yarrawonga, Victoria, and by telehealth across Australia.

3. Who my services are for

I see adults aged 18 and over. I don’t see children, and will refer you elsewhere if you’re enquiring for a child.

My services aren’t suitable for anything that needs urgent care or a medical diagnosis. If that’s what you need, please see your GP, call 000 in an emergency, or go to your nearest emergency department.

4. Nature of naturopathic care

Naturopathic care is a complementary health service. It doesn’t replace medical diagnosis, emergency care, or treatment by a medical practitioner.

I don’t diagnose medical conditions.
I don’t provide emergency care.
I work alongside your GP, not instead of them. I encourage you to keep seeing your GP and other medical providers.
I will never ask you to stop or change prescribed medication. Please don’t do this without talking to the doctor who prescribed it.
Information I give you is educational and supportive, to help you make informed decisions about your health.

What to expect. Care runs a minimum of three to six months. Change takes time. Red blood cells, for example, live around 120 days.
No guarantee. I can’t guarantee any particular result. Your response depends on your physiology, your history, and how consistently you’re able to follow the plan we agree on.

5. Your responsibilities

By using my services, you confirm that you will:

Give me accurate, complete, and up-to-date information about your health
Tell me about any changes to your medications, supplements, diagnoses, or health
Tell me if you have any concerns about your care, so we can address them early

If you change or stop recommendations without talking to me first, I can’t take responsibility for what follows.

6. Costs

Consultation fees are listed on my website and confirmed when you book.
Pathology testing is billed separately, at your cost, unless it’s included in a program.
Supplements and prescriptions are billed separately, either through my online dispensary or my in-clinic range.

7. Bookings and payment

Appointments booked online: full payment at the time of booking.
Follow-up Consultations booked in clinic: payment at the appointment.
Appointments arranged by email or after a Clarity Call: payment by card during the Clarity Call, or within 24 hours of the invoice. The booking is confirmed once payment is received. Unpaid bookings are released.

Payments are processed securely by Square. I don’t store your card details.
Telehealth appointments run during advertised clinic hours only. You’re responsible for a reliable internet connection and a private space.
Cancellations, rescheduling, and refunds are covered in my Cancellation Policy.

8. Supplements and products

Supplements are made by third-party manufacturers. If a product is faulty, let me know and I’ll help sort it out under the Australian Consumer Law. Orders through my online dispensary are also covered by that dispensary’s own terms.

9. Intellectual property

All written materials, care plans, client handouts, and resources I provide are my intellectual property. They’re for your personal use only.

Please don’t reproduce, share, redistribute, publish, or sell them without my written permission.

10. Communication between consultations

When your booking is confirmed, you’ll be invited to register for the [Client Portal]. The portal is the preferred place for contact between appointments, because it keeps your health information in one secure place.

Brief admin or clarification questions can also go to info@simplynaturopathics.com.au. I reply within 2 business days, Monday to Friday, 9am to 5pm. Clinical advice, changes to your plan, and complex questions are covered in scheduled consultations.

All questions about your care, including your plan, prescriptions, test results, or new health concerns, and all appointment changes must come through the portal or by email. Please don’t send them through social media or any other channel. That way your information stays secure and nothing gets missed.

I don’t provide after-hours or emergency support. I ask that all communication stays respectful. I may decline further services if communication is persistently inappropriate or abusive.

With your consent, I may share your health information with other healthcare practitioners, laboratories, or referral providers. I won’t share it for these purposes without your knowledge, except where the law requires it.

I work collaboratively with GPs and other treating practitioners. If something I find needs medical follow-up, I’ll talk to you about it directly, and may recommend you see your GP.

12. Confidentiality and privacy

I handle your personal and health information in line with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic). Full details are in my Privacy Policy.

13. AI-assisted notetaking

I use an AI-assisted note-taking tool during consultations to help keep accurate records. It supports my professional judgement and doesn’t replace it. No audio is kept. I only use it with your consent, which you give or decline on your intake form. You can change your mind at any time, including at the start of an appointment.

14. Limitation of liability

To the extent the law allows, I’m not liable for outcomes outside reasonable clinical control. Nothing in these terms excludes, restricts, or changes your rights under the Australian Consumer Law.

15. Concerns and complaints

If you have a concern about my service, please email me first at info@simplynaturopathics.com.au. I’ll acknowledge it within 2 business days and work with you in good faith to resolve it.

If we can’t resolve it between us, I’m open to mediation before either of us takes any formal step.

You can also contact:

The Australian Natural Therapists Association (ANTA), about my professional conduct as a naturopath
The Health Complaints Commissioner (Victoria), about health services
The Office of the Australian Information Commissioner (OAIC), about privacy

16. Declining or ending services

I may decline or end services where:

We’re not a good fit for working together
My policies are repeatedly not followed
Communication becomes inappropriate or abusive
You’re seeing another naturopath for equivalent care at the same time, and this affects the clarity or safety of your care

If this happens, I’ll give you referrals where appropriate.

17. External links

My website may link to other websites for reference. I don’t control their content and don’t endorse or take responsibility for any content, products, or services they offer.

I’m on Instagram and Facebook. On those accounts:

I may hide or delete comments that are rude, offensive, or misleading, without notice.
I don’t respond to clinical questions, appointment requests, or care-related enquiries sent by social media. Please use email.
Disrespectful or aggressive behaviour towards me or others may result in being blocked.

19. Changes to these terms

I may update these terms from time to time. The current version will always be on my website, with the date it was last updated. Changes apply to bookings made after the update. Anything you’ve already paid for stays under the terms that applied when you paid.

Contact

Simply Naturopathics 74 Main St, Rutherglen VIC 3685
info@simplynaturopathics.com.au Contact by email only.

Last updated: 29th September 2026

Terms of Service