Welcome to Simply Naturopathics! These Terms of Service (“Terms“) govern your access to and use of our website, services, and any associated content. By engaging with us, you agree to comply with these Terms. If you have any questions, please contact us at info@simplynaturopathics.com.au.
1. Definitions
- “We,” “our,” “us“: Simply Naturopathics ABN 21 912 148 085, owned and operated by Tania Lewis.
- “You,” “your“: The client or website user.
- “Services“: Naturopathic consultations, functional health testing, downloadable resources, and other offerings.
2. Acceptance of Terms
By booking an appointment, purchasing a service, or using our website, you agree to these Terms. If you do not accept these Terms, you must refrain from using our services or website.
3. Services Provided
We provide comprehensive naturopathic services, including dietary advice, herbal and nutraceutical recommendations, and lifestyle consultations. All advice is carefully tailored to meet your unique needs. Services are available both in-person and via telehealth.
- Consultations and Healthcare Plans: Following your consultation, you will receive a personalised healthcare plan within 24 to 48 hours. Delays may occur due to awaiting test results or other factors, and you will be notified if this happens.
- Prescriptions and Supplements: If prescribed, supplements such as herbal medicines, nutraceuticals, or vitamins/minerals are tailored specifically for you. Prescriptions and supplies cannot be provided to individuals who have not consulted with us. It is essential to follow the provided instructions carefully, as misuse of prescribed supplements may lead to unintended outcomes.
- Functional Testing: Functional tests may be recommended as part of your plan. You are responsible for following laboratory instructions for accurate results.
Important: Clients are responsible for providing accurate and up-to-date health information during consultations to ensure safe and effective treatment.
We reserve the right to update or modify our services without notice.
4. Bookings, Payments, and Cancellation Policy
Bookings
Appointments can be made via our website or email.
Payments
- For email bookings, payment must be made in full within three (3) days to secure your appointment. An invoice will be sent with payment instructions.
- For online bookings, payment is required at the time of booking through our secure payment system, Square.
- All prices are listed in Australian dollars (AUD).
- Private Health Funds: Rebates are currently unavailable for naturopathic consultations in Australia.
Cancellations
Cancellations or rescheduling must be made at least 48 hours in advance to avoid fees.
Cancellation Policy
- Notice Period: At least 48 hours’ notice is required for cancellations or rescheduling.
- Rescheduling Limit: Appointments may be rescheduled a maximum of two times. Further changes will be treated as a no-show and subject to the cancellation fee.
- Late Cancellations & No-Shows: Cancellations with less than 48 hours’ notice or failure to attend without prior notice will incur a fee of 100% of the consultation fee.
- Discretionary Clause: Late cancellation fees may be waived at our discretion on a case-by-case basis.
Refund Policy
Refunds for cancelled appointments are only issued if cancellations are made within the specified notice period.
5. Telehealth Disclaimer
Telehealth consultations provide valuable support but may have limitations compared to in-person consultations, particularly regarding physical assessments.
6. Health and Medical Disclaimer
Simply Naturopathics provides complementary health services and is not a substitute for professional medical care. Always consult a qualified healthcare provider for diagnosis, treatment, or medical concerns.
Important:
- In the event of a medical emergency, contact local emergency services or seek immediate care from a medical professional. Simply Naturopathics does not provide emergency medical care.
- Results from our services may vary based on individual circumstances and compliance with the healthcare plan.
7. Content Disclaimer
The information on this website and social media is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your GP or a qualified healthcare provider for medical concerns.
8. External Links
Links to external sites are provided for convenience. We do not control or endorse these sites unless explicitly stated.
9. Downloads
While we ensure downloads are safe, we are not responsible for any viruses or damage resulting from downloaded materials. Ensure you have adequate security in place.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy for information on how we handle your personal information.
11. Intellectual Property
All content on this website, including text, graphics, and downloadable materials, is owned by Simply Naturopathics and protected by intellectual property laws. Reproduction or distribution without permission is prohibited.
12. Limitation of Liability
We are not liable for any loss, damage, or injury arising from the use of our services or reliance on information provided.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the amended Terms.
14. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved under these laws.
Contact Information
For any questions about these Terms, please contact:
Tania Lewis, Simply Naturopathics
Email: info@simplynaturopathics.com.au
Address: 74 Main St, Rutherglen VIC 3685
Terms of Service last updated: January 2025