Simply Naturopathics ABN 21 912 148 085 (“we,” “our,” and “us“) is owned and operated by Tania Lewis. We are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store personal information provided by you. By accessing or using our website at simplynaturopathics.com.au (the “Website“), contacting us via email, or engaging with our services, you agree to this Privacy Policy and consent to the processing of your personal information in accordance with Australian privacy laws.
If you have any questions, please contact us using the details provided at the end of this policy.
By providing your personal information to us, you consent to its collection, holding, use, and disclosure as outlined in this Privacy Policy.
1. What Personal information do we collect?
We may collect personal information, including:
- Name, contact details (e.g., email address, mailing address)
- Health information (e.g., medical history, treatments, and lifestyle information)
- Payment details (e.g., for products or services purchased)
- Communication preferences
- Any other information you provide to us directly.
2. How We Collect Your Personal Information
We collect your personal information directly from you through:
- Consultations, emails, or online forms
- Online bookings and purchases on our Website
- Correspondence via social media or other communication platforms.
We may also collect information from third parties with your consent, such as healthcare providers or booking services.
3. Why We Collect Your Information
We collect your information to:
- Provide our naturopathic services
- Communicate with you about appointments and treatment plans
- Process payments and manage your account
- Improve our services and tailor our offerings to your needs
- Send newsletters, updates, or promotions (if you’ve opted in).
4. How We Protect Your Information
Your information is securely stored, and we take reasonable steps to protect it from misuse, interference, or unauthorised access. Examples of our security measures include:
- Password-protected systems
- Secure cloud storage with encryption
- Regular system monitoring and updates.
If we no longer need your information, we will securely destroy or de-identify it unless required by law to retain it.
5. Sharing Your Information
We may share your personal information with:
- Service providers assisting in our operations (e.g., payment processors)
- Healthcare professionals or practitioners (with your consent)
- Regulatory authorities if required by law.
We will not sell your information or share it for purposes other than those outlined above without your consent.
6. Cookies and Website Tracking
Our Website uses cookies to improve your browsing experience. Cookies are small files stored on your device that allow us to analyse Website usage and tailor content. You can disable cookies in your browser settings, but some Website features may not function properly.
7. Accessing and Correcting Your Information
You have the right to:
- Access the personal information we hold about you
- Request corrections if your information is inaccurate
- Opt out of receiving marketing materials.
To make a request, please contact us using the details below.
8. Complaints
If you believe we have breached your privacy, please contact Tania Lewis in writing. We aim to resolve all complaints within
30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website. By continuing to use our services, you agree to the updated terms.
Contact Details
For any questions or concerns, please contact:
Tania Lewis, Simply Naturopathics
ABN: 21 912 148 085
Address: 74 Main St, Rutherglen VIC 3685
Email: info@simplynaturopathics.com.au
This Privacy Policy was last updated: November 2024