1. Introduction
Simply Naturopathics is committed to protecting your privacy and handling your personal information in a transparent, respectful, and secure way.
This Privacy Policy explains how we collect, use, store, and disclose personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By engaging our services, visiting our website, or providing personal information to us, you consent to the handling of your information as described in this policy.
2. What information do we collect?
We may collect personal information necessary to provide naturopathic services, including:
- Name, date of birth, contact details
- Health information, medical history, symptoms, medications, and test results
- Appointment details and consultation notes
- Payment and billing information
- Website usage information (e.g. cookies, analytics)
Health information is considered sensitive information under Australian privacy law and is handled with additional care.
3. How we collect information
We collect personal and health information in a number of ways, including when you:
- Complete intake or consent forms
- Book appointments online
- Attend consultations (in person or via telehealth)
- Communicate with us by email, phone, or messaging systems
- Use our website or client portal
Where possible, information is collected directly from you.
4. Consent and lawful handling
We collect and handle health information only with your informed consent, and only where it is reasonably necessary to provide services you request.
Your consent is voluntary. You may withdraw consent at any time; however, this may affect our ability to provide services safely or appropriately.
5. Why we collect and use your information
Your information is collected and used for purposes including:
- Providing naturopathic consultations and programs
- Developing and managing personalised care plans
- Interpreting pathology and test results
- Managing appointments, billing, and administration
- Communicating with you about your care or services
- Improving our services and systems
- Meeting legal and regulatory obligations
We do not use your information for purposes unrelated to your care without your consent.
6. Disclosure of information
We may disclose your personal or health information:
- To third-party service providers who support our operations (e.g. booking systems, practice management software), under confidentiality and privacy obligations
- To other healthcare practitioners or laboratories, with your consent
- Where required or authorised by law (e.g. court orders, mandatory reporting)
We only disclose information that is reasonably necessary for the relevant purpose.
We do not sell or rent your personal information.
7. AI-assisted note taking
To support accurate record-keeping and allow full attention during consultations, Simply Naturopathics may use privacy-compliant, AI-assisted notetaking tools as a supplementary support during appointments.
These tools:
- Are used solely to assist with clinical documentation
- Do not replace professional judgement or decision-making
- Do not retain audio recordings
- Generate text notes that are securely transferred to your clinical record
Use of AI-assisted notetaking is explained in our intake and consent documentation, and your consent is obtained prior to use. You may raise any questions or concerns before or during your appointment.
8. Data storage and security
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes:
- Secure digital practice management systems
- Password protection and access controls
- Limiting access to information on a need-to-know basis
Information is retained only for as long as required to fulfil its purpose or meet legal obligations.
9. Website cookies and analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.
Cookies may be used for:
- Essential website functionality
- Analytics and performance monitoring
You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.
10. Access and correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date.
Requests can be made in writing using the contact details below. We will respond within a reasonable timeframe.
11. Complaints
If you have concerns about how your personal information has been handled, please contact us in the first instance so we can address the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
The most current version will always be available on our website.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Simply Naturopathics
Email: info@simplynaturopathics.com.au
Address: 74 Main St, Rutherglen VIC 3685
This Privacy Policy was last updated: January 2026