I take the privacy of your personal and health information seriously. This policy explains how I collect, use, store, and share it.

I handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and the Health Records Act 2001 (Vic) and its Health Privacy Principles.

You need to be identified to receive clinical care. It isn’t practical for me to provide naturopathic care anonymously or under a pseudonym.

1. What I collect

To provide my services, I may collect:

Your name, date of birth, and contact details
Your health information, including medical history, symptoms, medications, and pathology results
Appointment details and consultation notes
Payment and billing information
Website usage data, such as cookies and analytics

Health information is sensitive information under Australian privacy law. I handle it with extra care.

2. How I collect it

I collect information when you:

Complete intake or consent forms
Book appointments online, in person, or by email
Attend consultations in person or by telehealth
Contact me by email or through the client portal
Use this website

Where I can, I collect information directly from you. With your consent, I may also collect it from other providers, such as your GP or a pathology laboratory.

3. Why I collect it and how I use it

I use your information to:

Provide consultations and programs
Develop and manage your care plan
Interpret pathology and functional test results
Manage appointments, billing, and administration
Communicate with you about your care
Send newsletters and practice updates (see section 9)
Meet my legal and regulatory obligations

I don’t use your information for anything unrelated to your care or your newsletter subscription without your consent.

I only collect health information with your consent, and only where it’s reasonably needed to provide the services you’ve asked for. You give that consent on your intake form, including a separate choice about AI-assisted note-taking.

Your consent is voluntary. You can withdraw it at any time, though that may affect my ability to provide care safely.

I may share your personal or health information:

With the service providers listed in section 6, who support how my practice runs
With other healthcare practitioners, pathology providers, or referral providers, with your consent
Where the law requires or allows it

I never sell or rent your information, or share it for anyone else’s marketing.

6. Service providers I use

These providers handle some of your information as part of running my practice. Each is bound by confidentiality and its own privacy obligations.

SimpleClinic – practice management, online booking, intake forms, client portal, invoicing, and appointment reminders (data stored in Australia)
Heidi Health – AI-assisted clinical note-taking (see section 7)
Square – payment processing [CHECK: data storage location]
MailerLite – newsletters (data stored in the European Union)
Vital.ly – online supplement dispensing
i-screen – pathology ordering, including its collection and laboratory partners (Australia)
Microba – microbiome testing

Where information is stored or processed outside Australia, I take reasonable steps to make sure those providers handle it in line with the Australian Privacy Principles.

7. AI-assisted notetaking

I use Heidi Health to help keep accurate clinical notes during consultations. It:

Is used only to help with clinical note-taking
Doesn’t replace my professional judgement or decisions
Doesn’t keep audio recordings
Produces text notes that are transferred securely to your clinical record

I only use it with your consent, which you give or decline on your intake form. You can change your mind at any time, including at the start of an appointment.

8. Your GP and other providers

If you ask me to request results or records from your GP or another provider, I’ll only do so with your signed authority. I’ll only use what I receive for your care.

9. Newsletters and automated emails

When you book an appointment, you can agree to join my mailing list, which is managed through MailerLite. I use it to send newsletters, practice updates, and health information.

You can unsubscribe at any time using the link in every email. Unsubscribing doesn’t affect your appointment emails. Confirmations and reminders come separately from SimpleClinic and will keep arriving whether or not you’re subscribed.

I don’t use your email address for anything else without your separate consent.

9. How long I keep records

I keep health and clinical records for at least 7 years from your last appointment, as required under the Health Records Act 2001 (Vic). After that, they’re securely destroyed.

I keep other personal information only for as long as I need it for the reason I collected it, or to meet my legal obligations.

11. Storage and security

I take reasonable steps to protect your information from misuse, loss, and unauthorised access, change, or disclosure. These include:

Secure, password-protected practice management systems
Limiting access to what’s needed to provide your care
Secure transfer of clinical notes between systems

12. Data breaches

If a data breach is likely to cause you serious harm, I’ll tell you as soon as I can and notify the Office of the Australian Information Commissioner, as required under the Notifiable Data Breaches scheme.

13. Website cookies and analytics

My website may use cookies and similar technology for essential functions and to understand how visitors use the site. You can manage or turn off cookies in your browser settings, though some features may not work as well.

14. Accessing and correcting your information

You can ask to see the information I hold about you, and ask me to correct anything inaccurate, incomplete, or out of date. Email your request to info@simplynaturopathics.com.au and I’ll respond within a reasonable time.
An admin fee may apply to retrieve and provide your records. If it does, I’ll tell you the amount before I go ahead.

15. Complaints

If you’re concerned about how I’ve handled your information, please email me first at info@simplynaturopathics.com.au.
If you’re not satisfied with my response, you can complain to:

The Office of the Australian Information Commissioner (OAIC)
The Health Complaints Commissioner (Victoria), for health information handled under the Health Records Act 2001 (Vic)

16. Changes to this policy

I may update this policy from time to time. The current version will always be on my website, with the date it was last updated.

Contact

Simply Naturopathics 74 Main St, Rutherglen VIC 3685
info@simplynaturopathics.com.au Contact by email only.

Last updated: 29th September 2026

Privacy Policy